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27/11/2018

Nalinda Ajanaku - Leaders In Professional And Quality Customer Interaction

Mbono Communications is a 100% female black-owned South African company with its base in the Eastern Cape. The company provides contact centre services and is able to undertake any type of inbound and outbound campaign across all sectors.

Managing director and business founder, Nalinda Ajanaku, is strongly driven by the desire to contribute to the growth of South Africa's economy. She intends to achieve this goal by giving young, educated, skilled, creative young people opportunities for growth and development through employment.

She says, "I would like to become a catalyst for change through my company's service offerings and staffing requirements. As a graduate myself, I am aware of the plight that many of our young people feel when faced with the task of seeking employment and therefore I would like to contribute to the solution."

She also believes that entrepreneurial spirit and her determination to make a difference are the strengths that she brings to her company. Ajanaku's background includes a BA in Political Sciences and Public Administration and a BA Honours in Sociology.

She is currently completing her master's degree in Conflict Transformation and Management. Due to her
academic background and public sector experience, Ajanaku has a strong understanding of how the government sector works. This knowledge she is now bringing to the corporate sector, which will provide a good foundation to her business as a young black empowered entity.

It is not surprising then that although Mbono Communications is less than six months old, the company is already making itself known. "Mbono Communications is a full contact centre and we are leaders in professional and quality customer interaction providing a tailored service."

Ajanaku is delighted to be recently contracted by Lexis Nexis to manage certain parts of their customer touch points. She says, "As we currently are a small company, we view our unique approach to implementing campaigns as a 'boutique' service. We provide a professional service, which is tailored to the client's needs complete with all related administration services."

Mbono Communications is able to deliver results at a fraction of the cost of running such campaigns inhouse. "We take care of unforeseen overhead costs, staff management issues and operational frustrations so that you can focus on what really matters."

Due to its expertise within communications, Mbono Communications are able to assist in customer retention and grow their clients' customer bases. "We offer a high level of client service, which complements our enthusiasm for people and technology," explains Ajanaku.

The company prides itself on its quality assurance processes, which allow the team to execute successful and compliant campaigns. The advanced systems in place and accompanying technology ensure a high level of data security.

Ajanuka is excited about the potential for her company's growth in the call centre industry. In the future, Mbono Communications would like to double the number of staff and grow their client base substantially.

Tel: (Direct): +27 (0)41 582 1339
Mobile: +27 (0)79 750 0743
E: Nalinda.Ajanaku@mbono.co.za
W: www.mbono.co.za

 Nalinda Ajanaku Leaders In Professional And Quality Customer Interaction.GIF
 Nalinda Ajanaku - Leaders In Professional And Quality Customer Interaction.pdf


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